Posted by Sam Roberts
Let’s say you’ve found a way to reduce customer effort in your billing process. The evidence for this change is backed up by customer feedback, operational data and robust financial analysis.
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August 10, 2017
Topics:
Customer Experience
Posted by Rant & Rave
During 2016, customer churn hit 61%. Customers are the ones in charge. They drive the modern marketplace with their opinions, reviews and, ultimately, their wallets.
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July 20, 2017
Topics:
Customer Experience
Posted by Rant & Rave
In our earlier post, exploring CX trends, we looked at four Customer Experience trends that are key to business success.
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June 27, 2017
Topics:
Customer Experience
Posted by Rant & Rave
Getting good service isn’t enough for customers. In fact, excellent service won’t always meet their needs and expectations if you don’t truly understand what drives and motivates your customers.
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June 23, 2017
Topics:
Customer Experience
Posted by Rant & Rave
According to Forrester, 90% of customer service decision makers believe that delivering good customer service is vital for their company to succeed. But, to make this happen, support from senior...
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June 9, 2017
Topics:
Customer Experience
Posted by Rant & Rave
Today you can’t simply sweep customer complaints under the carpet. We live in an age where the internet and social media provides a public viewing area for complaints.
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May 29, 2017
Topics:
Contact Centre,
Customer Experience,
Contact Centre Struggles
