Posted by Sam Roberts
Most brands and businesses are aware of the benefits behind capturing feedback throughout the customer journey. Rather than waiting until the end of an experience to send a survey to the customer...
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October 17, 2018
Topics:
Customer Feedback
Posted by Rant & Rave
The customer experience of booking a trip has changed big-time over the last decade. Long gone are the days of traipsing into a travel agent to book a flight. Nowadays, there aren’t just websites to...
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September 11, 2018
Topics:
Customer Feedback
Posted by Rant & Rave
We all love customer feedback. It makes our performance better, our messaging stronger, and a good old-fashioned customer survey is an obvious way of generating it. In fact, that’s been the go-to...
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August 10, 2018
Topics:
Customer Feedback,
Emotional Engagement
Posted by Rant & Rave
When it comes to attracting, impressing and retaining a loyal and satisfied customer base, emotional engagement should be at the top of your wish list.
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October 10, 2017
Topics:
Customer Feedback,
Closing The Loop
Posted by Rant & Rave
Customer feedback is a vital component to any successful business. Big decision makers in any organisation often think strategically and sometimes - just sometimes- they can’t always see the wood for...
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September 18, 2017
Topics:
Customer Feedback,
Closing The Loop
Posted by Rant & Rave
The process of capturing customer feedback is an essential part of most modern companies. It's something that regardless of field or industry, brands always seem to have in common.
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September 6, 2017
Topics:
Customer Feedback,
Customer Engagement
