Posted by Rant & Rave
Enabling your customers and your Frontline teams to connect together in a meaningful way is essential.
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June 7, 2017
Topics:
Contact Centre,
Frontline Engagement
Posted by Rant & Rave
For a while now, it’s been clear that technology alone isn’t enough to help brands solve for the customer. In a world where customer expectations are higher than ever before, empowering your people...
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May 31, 2017
Topics:
Frontline Engagement
Posted by Molly Shanahan
Fish and chips, Mickey and Minnie, Ant and Dec, some things just belong together and this is how we need to start thinking about customer and employee engagement.
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November 17, 2016
Topics:
Customer Engagement,
Frontline Engagement
Posted by Rant & Rave
Your frontline agents are the face and voice of your brand. They’re the ones who are responsible for delivering great customer experience - day in, day out. This means we know how important it is for...
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September 20, 2016
Topics:
Frontline Engagement
Posted by Rant & Rave
Only a decade ago the typical working office looked very different, more often than not it would be four off-white coloured walls and a bunch of desks. But with the rise of Google and a shift in...
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August 18, 2016
Topics:
Employee Engagement,
Agent Engagement,
Frontline Engagement
Posted by James Hargreaves
There is plenty of advice on how you should engage your employees and why it's important, it's essential in making sure a department is effective on a day-to-day basis.
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August 8, 2016
Topics:
Employee Engagement,
Agent Engagement,
Frontline Engagement
