Posted by Molly Shanahan
Everyday we judge the things surrounding us, we have pre-conceived ideas of what something stands for, how it relates to us and whether or not it is interesting.
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September 28, 2015
Topics:
Customer Feedback
Posted by Molly Shanahan
Customer feedback is an essential part of most modern companies. Something that, regardless of field or industry, brands always seem to have in common. So, considering customer satisfaction is such a...
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September 25, 2015
Topics:
Customer Feedback
Posted by Molly Shanahan
Here at Rant & Rave, we believe in doing everything in real-time. Real-time proactive communication, real-time feedback, real-time everything. Simply because it can help you to improve the experience...
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August 19, 2015
Topics:
Customer Experience,
Response Rates
Posted by Molly Shanahan
There are an endless amount of companies in the world providing us with any product, service or experience we could possibly desire. Plus, for every purchase or interaction we choose to make, there...
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August 18, 2015
Topics:
Customer Experience,
Hospitality
Posted by Molly Shanahan
Customer experience shares many of the same qualities, regardless of which sector you work in. People want and expect a friendly and helpful interaction, whoever they’re dealing with, regardless of...
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August 12, 2015
Topics:
Customer Experience
Posted by Molly Shanahan
It may seem like an odd comparison, but an end to end customer experience is a lot like going on a date. Sounds odd I know, but stick with me on this one...
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August 6, 2015
Topics:
Customer Experience
