Posted by Molly Shanahan
Getting everyone in your company to believe Customer Experience is part of their job isn't always easy. While some people understand what you want to achieve for customers straight away, others will...
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March 29, 2017
Topics:
Customer Experience
Posted by Rant & Rave
Implementing a CX approach isn’t easy. Sure, you may be aware of the different components that are needed to drive this approach forward. But putting it all together can be hard.
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March 8, 2017
Topics:
Customer Engagement
Posted by Rant & Rave
Tracking and analysing data is an important part of many (if not all) CX job roles. But, with so many customer touchpoints to measure and so many metrics you can use, where do you start?
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March 7, 2017
Topics:
Customer Experience,
NPS,
Measuring Customer Experience
Posted by Rant & Rave
When something is going wrong, and a customer calls in with a query, they want to get an answer as soon as possible.
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March 2, 2017
Topics:
Contact Centre,
Customer Experience
Posted by Rant & Rave
How many digital devices do you have within arms reach? Two? Three? Maybe more?
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March 1, 2017
Topics:
Customer Experience,
Customer Engagement
Posted by Rant & Rave
Real-time technology is integral to capturing insight that's actionable but without your people, there's a disconnect.
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February 27, 2017
Topics:
Employee Engagement
