Posted by Sam Roberts
How would you find out the number of dissatisfied customers that you’ve had this month? Would you look at feedback forms which gave you a poor rating?
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August 1, 2016
Topics:
Voice Of The Customer
Posted by Yiannis Maos
Emotional Engagement doesn’t just mean that there is an exclusive focus on customer experience.
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July 28, 2016
Topics:
Emotional Engagement
Posted by Sam Walker
You’re part of a company that really values the importance of customer experience and you want to make sure that this mentality runs throughout your organisation.
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July 22, 2016
Topics:
Customer Experience
Posted by Beth Faller
Our survey says . . . that surveys don’t actually work very well anymore. In fact, average survey response rates today can be as low as 2-5%.
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July 21, 2016
Topics:
Customer Experience,
VoC
Posted by Andy Scott
The decision to hire the right frontline employees is often an easy one - name a company that wants to hire the wrong people? The challenge comes when it’s time to decide on who these people are and...
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July 15, 2016
Topics:
Contact Centre,
Frontline Engagement
