Posted by Sam Roberts
Each customer is different. They all evaluate your products, services and experiences from a different perspective. In order to keep your customers engaged, your company needs to understand...
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August 10, 2016
Topics:
Customer Emotion,
Emotional Engagement
Posted by Emma Rudeck
It’s been said that it takes just seven seconds for someone to form a judgement about you. We also know from recent International research that first impressions are also tough to challenge once...
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August 9, 2016
Topics:
Customer Experience,
Customer Engagement
Posted by James Hargreaves
There is plenty of advice on how you should engage your employees and why it's important, it's essential in making sure a department is effective on a day-to-day basis.
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August 8, 2016
Topics:
Employee Engagement,
Agent Engagement,
Frontline Engagement
Posted by Emma Rudeck
Emotion is a big driver of customers’ economic behaviour. So in order to have a meaningful engagement with your customers, you need to engage with them on an emotional level.
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August 5, 2016
Topics:
Customer Engagement,
Emotional Engagement
Posted by Molly Shanahan
As an industry, we know that survey fatigue is real. We know that customers are fed up of lengthy surveys and are craving real engagement with brands. Sadly, the only thing we’re doing is creating...
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August 4, 2016
Topics:
Customer Emotion,
Emotional Engagement
Posted by Sam Roberts
We've witnessed a major shift in power - we're in a place where the customer rules the brand. To get ahead of your competitors you need to figure out a way of offering a distinctly better customer...
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August 3, 2016
Topics:
Emotional Engagement
