Posted by Rant & Rave
Most of you will have probably banked with the same provider for most of, if not all of your lives. But have you stayed with them because they offer great interest rates and exceptional customer...
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August 17, 2016
Topics:
Customer Experience
Posted by Rant & Rave
The contact centre team should be receiving and acting upon customer feedback all of the time. But what if you’re in marketing, sales, or business development? You may want to hear what customers are...
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August 16, 2016
Topics:
Contact Centre,
Customer Feedback
Posted by Rant & Rave
User generated content and ideas are extremely influential to other customers. According to a Crowdtap survey, user generated content was 20% more influential for customer purchasing decisions than...
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August 15, 2016
Topics:
Customer Insight,
Innovation
Posted by Yiannis Maos
Operationalising a Voice of the Customer programme that gets your customers engaged and presenting feedback is a challenge. Picture the emotional connections you have with just one person.
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August 13, 2016
Topics:
Customer Emotion,
Emotional Engagement
Posted by Molly Shanahan
If you’ve ever received an email asking for feedback on a call that you made 3 months ago, you know how frustrating it is. Even if you thought that the call was amazing at the time, how are you...
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August 12, 2016
Topics:
Customer Feedback,
Real-Time Feedback
Posted by Yiannis Maos
Establishing emotional engagement in your business is a huge task. Thinking about where you could start engaging with your customers on an emotional level seems like a tricky task. However, it is an...
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August 11, 2016
Topics:
Customer Emotion,
Emotional Engagement
