Posted by Emma Rudeck
When it comes to evaluating and analysing how your customers feel about their experience, you’re probably focusing on all the different touchpoints your customers have with your organisation.
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July 31, 2015
Topics:
Customer Experience,
customer journey
Posted by Kevin Shirley
When you plan a big holiday (10th wedding Anniversary trip) you tend to spend an inordinate amount of time going through the research part of the journey and making sure you really know what you want...
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July 29, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
In a Contact Centre, having the knowledge and insight that metrics provide is a powerful tool. By having data on your side, it means you’re in a better position to:
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July 28, 2015
Topics:
Contact Centre Customer Experience
Posted by Maria Gray
Cusomer Insight2 + Business Intelligence2 = A Great Experience2 Sometimes it can feel like we’re swimming in data. We’ve all got more reports and spreadsheets than we know what to do with.
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July 27, 2015
Topics:
Customer Experience,
Measuring Customer Experience
