Posted by Molly Shanahan
Customer experience shares many of the same qualities, regardless of which sector you work in. People want and expect a friendly and helpful interaction, whoever they’re dealing with, regardless of...
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August 12, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
Your customers have a lot more in common with each other than they do with any businesses that they buy from. They have a natural affinity to other customers and will trust each other’s views and...
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August 11, 2015
Topics:
Customer Advocacy
Posted by Molly Shanahan
It may seem like an odd comparison, but an end to end customer experience is a lot like going on a date. Sounds odd I know, but stick with me on this one...
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August 6, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
It’s a fact of life that none of your customers are exactly the same. Each and every one of them has a different way they like to find out information. Some will want to browse your website while...
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August 5, 2015
Topics:
Customer Feedback,
Customer Experience
Posted by Molly Shanahan
There are so many different ways to provide great customer service, especially considering the many new strategies and technologies available to companies. Having said this, sometimes the best way to...
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August 4, 2015
Topics:
Customer Experience,
Customer Communication
Posted by Molly Shanahan
Over the past 10 or so years, some brands have absolutely excelled in the world of advertising. But as we all know, it's not just about your ad being seen by potential customers, it's about getting...
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August 3, 2015
Topics:
Customer Engagement,
Innovation
