Posted by Emma Rudeck
How many inbound calls do you receive to your contact centre that are just to ask routine questions? You know the type of thing: When is my order due? Can I get an update on progress?
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August 21, 2015
Topics:
Contact Centre,
Customer Experience
Posted by Emma Rudeck
Over time, as you gather more and more customer feedback, you’ll be able to piece together trends and common themes.
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August 20, 2015
Topics:
Customer Experience
Posted by Molly Shanahan
Here at Rant & Rave, we believe in doing everything in real-time. Real-time proactive communication, real-time feedback, real-time everything. Simply because it can help you to improve the experience...
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August 19, 2015
Topics:
Customer Experience,
Response Rates
Posted by Molly Shanahan
There are an endless amount of companies in the world providing us with any product, service or experience we could possibly desire. Plus, for every purchase or interaction we choose to make, there...
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August 18, 2015
Topics:
Customer Experience,
Hospitality
Posted by Emma Rudeck
Sometimes, it's the smallest things that can make all the difference. Hearing your customers and listening to them are two very different things, and while we may be in danger of sounding like a...
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August 17, 2015
Topics:
Customer Experience,
Webinar
Posted by Emma Rudeck
Have you ever been to a coffee shop/pub (delete as appropriate) where the person serving knows exactly what you want? You don’t even need to ask, they just see you walking in and start pouring.
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August 13, 2015
Topics:
Contact Centre Customer Experience
