Posted by Emma Rudeck
Now, be honest here, when was the last time you answered a full-length survey? Maybe you opened it up, with the good intentions of leaving your feedback. But, by page 16, you were too bored and...
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September 14, 2015
Topics:
Customer Feedback,
Customer Surveys
Posted by Emma Rudeck
Customers often become (and remain) loyal to a brand as a result of the experiences they have throughout their entire customer journey.
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September 11, 2015
Topics:
Customer Experience,
customer journey
Posted by Emma Rudeck
Sometimes we all need a break from the day-to-day. We just need that little bit of inspiration to give us a completely fresh idea or new way of thinking about a problem that we’re going through.
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September 10, 2015
Topics:
Customer Feedback,
Customer Experience
Posted by Emma Rudeck
When it comes to motivating your frontline to do more, where do you start? Increase pay? Run incentive campaigns? Review their benefits packages? While these are often the first places that companies...
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August 31, 2015
Topics:
Contact Centre Customer Experience
Posted by Emma Rudeck
Did you know that 'Jenga' is actually the Swahili word for 'build'? Or that the highest scoring word in scrabble is oxyphenbutazone? And Parker Brothers prints thirty times more Monopoly money every...
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August 28, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
With so many webinars available, it can be hard to know which to sign up for and why you should attend. With this in mind, we’ve highlighted 3 reasons that you need to know about our next webinar:...
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August 26, 2015
Topics:
Customer Experience
