Posted by Molly Shanahan
Everyday we judge the things surrounding us, we have pre-conceived ideas of what something stands for, how it relates to us and whether or not it is interesting.
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September 28, 2015
Topics:
Customer Feedback
Posted by Molly Shanahan
Customer feedback is an essential part of most modern companies. Something that, regardless of field or industry, brands always seem to have in common. So, considering customer satisfaction is such a...
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September 25, 2015
Topics:
Customer Feedback
Posted by Maria Gray
Companies that have gone to market with a differentiation statement on service or experience have a higher cause than just making money. Customers buy into this vision and brand; the idea that...
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September 24, 2015
Topics:
Voice Of The Customer
Posted by Emma Rudeck
Let’s be honest, some companies have been mistreating customer feedback for far too long. They’ve made it boring. They’ve made it time-consuming. They’ve made it all about them... not about their...
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September 23, 2015
Topics:
Customer Experience
Posted by Maria Gray
One trend that is starting to emerge in the customer experience space is tying incentivised pay to customer experience. The reasons for doing this seem obvious – if your employees are actively...
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September 22, 2015
Topics:
Customer Feedback,
Customer Experience
Posted by Emma Rudeck
If you’re anything like me, you probably find going to events is a great way to get new ideas and get inspired. You get to listen to amazing stories, find out different ways of doing things and get...
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September 21, 2015
Topics:
Customer Experience
