Posted by Emma Rudeck
Modern CX professionals are faced with a tough ask. Not only do they need to keep up with advances in technology and consumer trends, they also need to work hard to stay ahead of the competition and...
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October 16, 2015
Topics:
Customer Experience
Posted by Rew Golding
Contact centres are at the front line of every business. They may not have a physical presence in your customers’ eyes, but they’re the first point of call whenever they have a query, problem or...
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October 12, 2015
Topics:
Contact Centre,
Customer Experience
Posted by Jason Sharpe
To become a business with truly customer centric DNA, you need your colleagues on board. What do I mean by this? In short, customer service has to be everyone’s responsibility.
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October 8, 2015
Topics:
Customer Experience
Posted by Jason Sharpe
There are plenty of organisations out there that will give customers something when things go wrong. A free dessert if your main course was inedible. A box of chocolates because of a billing error.
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October 1, 2015
Topics:
Customer Experience,
Customer Advocacy
Posted by Molly Shanahan
How can we make the mechanism around giving feedback more fun for the consumer?
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September 30, 2015
Topics:
Customer Feedback
Posted by Molly Shanahan
To start making feedback fun, we first have to unpick what it is that stops feedback from being enjoyable.
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September 29, 2015
Topics:
Customer Feedback
