Posted by Paul Jones
The precious seconds that we get to interact with our customers are some of the most important opportunities we get. In the Contact Centre alone, just one phone call can result in a complaint being...
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February 19, 2015
Topics:
Contact Centre,
Customer Experience
Posted by Vicki Bleakley
It’s a fairly well known fact that asking for feedback and then doing nothing with it is worse than not asking for feedback in the first place... So why do so many Service companies do this? To try...
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February 11, 2015
Topics:
Contact Centre,
Voice Of The Customer
Posted by Kirsti Anderson
“There’s no such thing as being too busy” is a common phrase used in a multitude of industries to motivate employees...but I’ll take a chance and bet that whoever came up with that mantra had never...
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January 26, 2015
Topics:
Contact Centre,
Proactive Communication
Posted by Kirsti Anderson
Christmas...it feels like a lifetime ago doesn’t it? The decorations are now safely back in the loft, the presents have found new homes around the...err...home, and the leftovers (and endless tins of...
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January 16, 2015
Topics:
Customer Feedback,
Real-time Customer Feedback
