From Chimps to Champs: Capturing Customer Emotions from Feedback

Posted by Gareth Rees

I’m not a man for self-help books usually, always preferring to steer my own path. But after listening to a review on BBC radio of Dr Steve Peters’ book, The Chimp Paradox, I thought I would give it...
Read More September 5, 2014

Topics: Customer Feedback, Customer Emotion

How Can Voice Of The Customer Help The Telecommunications Sector?

Posted by Rant & Rave

With overall UK revenues continuing to decline but demand for an increasingly diverse range of services such as; 4G, VOIP and Mobile Internet on the increase, the Telecommunications sector is...
Read More July 21, 2014

Topics: Customer Emotion, Telco, Voice Of The Customer

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