Posted by Dennis Fois
Traditionally, we’ve looked at feedback and our conversations with customers in a service environment. It’s a reactive model, though it’s the way that feedback is typically handled.
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June 2, 2016
Topics:
Customer Feedback,
Customer Emotion
Posted by Mike McMaster
Or 80% of calls answered in less than 5 minutes? Nothing in life is certain except death and taxes. And the latter can drive you to yearn for the sweet release that only the former can bring.
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November 11, 2014
Topics:
Blog,
Customer Engagement,
Customer Emotion,
Customer Effort
Posted by Gareth Rees
What is the difference between empathy and sympathy? The Oxford English Dictionary is very clear that sympathy is, “feeling pity or sorrow for someone else’s misfortune” and empathy, “understands the...
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September 15, 2014
Topics:
Customer Experience,
Customer Emotion
