Posted by Maria Gray
The reason beind the importance of customer experience is simple, brands want customers to stay with them for longer, to spend more and to recruit new customers. And, although most brands understand...
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November 6, 2015
Topics:
Customer Experience
Posted by Maria Gray
In 1996, Daniel Kahneman led a team, which conducted a well-known study on patient experiences of uncomfortable colonoscopies.
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November 5, 2015
Topics:
Customer Experience
Posted by Maria Gray
If you’re starting out on a programme to improve your customer experience, one of the most difficult things to overcome is departmental silos within your organisation.
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November 3, 2015
Topics:
Customer Experience
Posted by Maria Gray
Imagine it’s your son’s birthday and you want to do something special. You want to go out to your favourite restaurant, where they do a cake your son just loves.
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October 28, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
It’s universally acknowledged that the first step in solving a problem, is admitting that you have one. And the world of customer satisfaction is no exception.
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October 26, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
Staying ahead of your competition is one of the major challenges facing many CX professionals. To achieve this, the focus is often on the new, the innovative and the exciting.
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October 23, 2015
Topics:
Customer Experience
