Posted by Emma Rudeck
The age of grumpiness starts at 35. It’s when we start to complain more. It’s when we start to expect more. It’s when we won’t settle for less.
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October 22, 2015
Topics:
Customer Experience
Posted by Maria Gray
Stories are one of the most powerful things that humans can create and share. They are the things we remember above and beyond the day-to-day - it’s far easier for people to remember stories than dry...
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October 21, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
As consumers, we’re complaining more than ever. According to Professor Moira Clark, 66 million complaints about products and services were made in 2014. That ‘s almost double the number from the...
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October 20, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
Sometimes it’s worth reminding ourselves why we care about customer experience. What is it that makes us want to engage our customers and give an experience worth raving about?
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October 19, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
Modern CX professionals are faced with a tough ask. Not only do they need to keep up with advances in technology and consumer trends, they also need to work hard to stay ahead of the competition and...
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October 16, 2015
Topics:
Customer Experience
Posted by Rew Golding
Contact centres are at the front line of every business. They may not have a physical presence in your customers’ eyes, but they’re the first point of call whenever they have a query, problem or...
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October 12, 2015
Topics:
Contact Centre,
Customer Experience
