Posted by Jason Sharpe
To become a business with truly customer centric DNA, you need your colleagues on board. What do I mean by this? In short, customer service has to be everyone’s responsibility.
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October 8, 2015
Topics:
Customer Experience
Posted by Jason Sharpe
There are plenty of organisations out there that will give customers something when things go wrong. A free dessert if your main course was inedible. A box of chocolates because of a billing error.
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October 1, 2015
Topics:
Customer Experience,
Customer Advocacy
Posted by Emma Rudeck
Let’s be honest, some companies have been mistreating customer feedback for far too long. They’ve made it boring. They’ve made it time-consuming. They’ve made it all about them... not about their...
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September 23, 2015
Topics:
Customer Experience
Posted by Maria Gray
One trend that is starting to emerge in the customer experience space is tying incentivised pay to customer experience. The reasons for doing this seem obvious – if your employees are actively...
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September 22, 2015
Topics:
Customer Feedback,
Customer Experience
Posted by Emma Rudeck
If you’re anything like me, you probably find going to events is a great way to get new ideas and get inspired. You get to listen to amazing stories, find out different ways of doing things and get...
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September 21, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
Customers often become (and remain) loyal to a brand as a result of the experiences they have throughout their entire customer journey.
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September 11, 2015
Topics:
Customer Experience,
customer journey
