Posted by Emma Rudeck
Sometimes we all need a break from the day-to-day. We just need that little bit of inspiration to give us a completely fresh idea or new way of thinking about a problem that we’re going through.
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September 10, 2015
Topics:
Customer Feedback,
Customer Experience
Posted by Emma Rudeck
Did you know that 'Jenga' is actually the Swahili word for 'build'? Or that the highest scoring word in scrabble is oxyphenbutazone? And Parker Brothers prints thirty times more Monopoly money every...
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August 28, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
With so many webinars available, it can be hard to know which to sign up for and why you should attend. With this in mind, we’ve highlighted 3 reasons that you need to know about our next webinar:...
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August 26, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
How many inbound calls do you receive to your contact centre that are just to ask routine questions? You know the type of thing: When is my order due? Can I get an update on progress?
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August 21, 2015
Topics:
Contact Centre,
Customer Experience
Posted by Emma Rudeck
Over time, as you gather more and more customer feedback, you’ll be able to piece together trends and common themes.
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August 20, 2015
Topics:
Customer Experience
Posted by Molly Shanahan
Here at Rant & Rave, we believe in doing everything in real-time. Real-time proactive communication, real-time feedback, real-time everything. Simply because it can help you to improve the experience...
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August 19, 2015
Topics:
Customer Experience,
Response Rates
