Posted by Molly Shanahan
There are an endless amount of companies in the world providing us with any product, service or experience we could possibly desire. Plus, for every purchase or interaction we choose to make, there...
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August 18, 2015
Topics:
Customer Experience,
Hospitality
Posted by Emma Rudeck
Sometimes, it's the smallest things that can make all the difference. Hearing your customers and listening to them are two very different things, and while we may be in danger of sounding like a...
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August 17, 2015
Topics:
Customer Experience,
Webinar
Posted by Molly Shanahan
Customer experience shares many of the same qualities, regardless of which sector you work in. People want and expect a friendly and helpful interaction, whoever they’re dealing with, regardless of...
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August 12, 2015
Topics:
Customer Experience
Posted by Molly Shanahan
It may seem like an odd comparison, but an end to end customer experience is a lot like going on a date. Sounds odd I know, but stick with me on this one...
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August 6, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
It’s a fact of life that none of your customers are exactly the same. Each and every one of them has a different way they like to find out information. Some will want to browse your website while...
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August 5, 2015
Topics:
Customer Feedback,
Customer Experience
Posted by Molly Shanahan
There are so many different ways to provide great customer service, especially considering the many new strategies and technologies available to companies. Having said this, sometimes the best way to...
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August 4, 2015
Topics:
Customer Experience,
Customer Communication
