Posted by Andy Scott
I recently read a customer experience blog from Ian Golding on how the customer journey can be damaged by the way in which feedback is requested, which got me thinking about an experience I recently...
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December 16, 2015
Topics:
Customer Feedback,
Customer Experience
Posted by Molly Shanahan
How can we make the mechanism around giving feedback more fun for the consumer?
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September 30, 2015
Topics:
Customer Feedback
Posted by Molly Shanahan
To start making feedback fun, we first have to unpick what it is that stops feedback from being enjoyable.
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September 29, 2015
Topics:
Customer Feedback
Posted by Molly Shanahan
Everyday we judge the things surrounding us, we have pre-conceived ideas of what something stands for, how it relates to us and whether or not it is interesting.
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September 28, 2015
Topics:
Customer Feedback
Posted by Molly Shanahan
Customer feedback is an essential part of most modern companies. Something that, regardless of field or industry, brands always seem to have in common. So, considering customer satisfaction is such a...
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September 25, 2015
Topics:
Customer Feedback
Posted by Maria Gray
One trend that is starting to emerge in the customer experience space is tying incentivised pay to customer experience. The reasons for doing this seem obvious – if your employees are actively...
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September 22, 2015
Topics:
Customer Feedback,
Customer Experience
