Posted by Rant & Rave
Customers have rarely been involved in product development in the past. This is surprising since they’re the ones that will eventually be using them. In most scenarios, feedback from previous models...
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August 23, 2016
Topics:
Customer Feedback
Posted by Rant & Rave
Most Voice of the Customer programmes are reactive – they wait until customers flag up problems through negative feedback before they resolve an issue.
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August 22, 2016
Topics:
Customer Feedback
Posted by Rant & Rave
The contact centre team should be receiving and acting upon customer feedback all of the time. But what if you’re in marketing, sales, or business development? You may want to hear what customers are...
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August 16, 2016
Topics:
Contact Centre,
Customer Feedback
Posted by Molly Shanahan
If you’ve ever received an email asking for feedback on a call that you made 3 months ago, you know how frustrating it is. Even if you thought that the call was amazing at the time, how are you...
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August 12, 2016
Topics:
Customer Feedback,
Real-Time Feedback
Posted by Dennis Fois
Traditionally, we’ve looked at feedback and our conversations with customers in a service environment. It’s a reactive model, though it’s the way that feedback is typically handled.
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June 2, 2016
Topics:
Customer Feedback,
Customer Emotion
Posted by Emma Rudeck
Imagine you had the chance to speak to your hero? Just you and them, with all the time in the world. Chances are you’d want to ask them a question or two ... or seven.
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March 16, 2016
Topics:
Customer Feedback
