Posted by Rant & Rave
Brands can be guilty of making feedback requests that are too broad or irrelevant to their customers.
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June 14, 2017
Topics:
Customer Feedback
Posted by Rant & Rave
Customer complaints are a bit like visits to the dentist. Sometimes you really don’t want to face them. But if you don’t keep on top of things, you’ll end up with serious problems that could've been...
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June 1, 2017
Topics:
Customer Feedback
Posted by Molly Shanahan
Have you ever heard it takes seven years to digest swallowed gum? Or that we only use 10% of our brains?
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March 30, 2017
Topics:
Customer Feedback
Posted by David Bonner
Last week Frances and I had 3 days in Dubrovnik for our 20th wedding anniversary. We had a great time, a fantastic place to spend a few days together. But this trip would give me the clearest example...
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November 15, 2016
Topics:
Customer Feedback,
Real-Time Feedback
Posted by Molly Shanahan
You may have heard that Barack Obama wears only grey or blue suits or that Mark Zuckerberg wears the same clothes every day. Why is this important? Well, both men believe it makes them more...
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November 14, 2016
Topics:
Customer Feedback,
Customer Survey
Posted by Sam Roberts
Two years ago, Orbit set itself some pretty tough targets. These sat underneath its 2020 vision, which is around improving the quality of their customers' lives, and helping them create thriving and...
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September 14, 2016
Topics:
Customer Feedback,
Customer Experience
