Posted by Emma Rudeck
Now, be honest here, when was the last time you answered a full-length survey? Maybe you opened it up, with the good intentions of leaving your feedback. But, by page 16, you were too bored and...
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September 14, 2015
Topics:
Customer Feedback,
Customer Surveys
Posted by Emma Rudeck
Sometimes we all need a break from the day-to-day. We just need that little bit of inspiration to give us a completely fresh idea or new way of thinking about a problem that we’re going through.
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September 10, 2015
Topics:
Customer Feedback,
Customer Experience
Posted by Emma Rudeck
It’s a fact of life that none of your customers are exactly the same. Each and every one of them has a different way they like to find out information. Some will want to browse your website while...
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August 5, 2015
Topics:
Customer Feedback,
Customer Experience
Posted by Kirsti Anderson
Christmas...it feels like a lifetime ago doesn’t it? The decorations are now safely back in the loft, the presents have found new homes around the...err...home, and the leftovers (and endless tins of...
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January 16, 2015
Topics:
Customer Feedback,
Real-time Customer Feedback
Posted by Mike McMaster
The suburban idyll at Chez McMaster was disturbed over the weekend – and the upset was caused by a Voice of Customer survey.
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December 1, 2014
Topics:
Customer Feedback,
Blog,
Voice Of The Customer,
VoC
Posted by Mike McMaster
Emotion is a powerful thing. But when it comes to customers and their money, I used to see emotion as something short-lived, and would look towards more concrete measures of customer behaviour to try...
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November 25, 2014
Topics:
Customer Feedback,
Blog,
Voice Of The Customer
