Posted by Mike McMaster
Today’s Regulators are a far cry from the swiftly deputised cowboys of 1st March 1878 who dispensed “justice” by rifle, and ended up finding themselves on the wrong side of the law.
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November 18, 2014
Topics:
Customer Feedback,
Regulated Industries
Posted by Maria
A few years ago I found myself enjoying a rather smart meal on a cruise ship, whilst being thoroughly patronised by the Marketing Director of a UK Train Operating Company.
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November 14, 2014
Topics:
Customer Feedback,
Customer Experience
Posted by Mike McMaster
We've all seen the statistic that says that 4% of unhappy customers will actually go on to tell the company about their problem - clearly a huge problem for any organisation.
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November 10, 2014
Topics:
Customer Feedback,
Blog
Posted by Gareth Rees
Have you seen the TEDx talk Logan Laplante gave on Hack-Schooling?
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October 29, 2014
Topics:
Customer Feedback,
Blog,
Hack-Schooling
Posted by Hards
Big Data is definitely a big buzzword but you don’t need to be lost within your data warehouse for it to be a problem.
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October 28, 2014
Topics:
Customer Feedback,
Customer Feedback Analysis
Posted by Hards
I can’t help but think that if a brand really cares about customer feedback and how their customers feel, they wouldn’t wait weeks to ask you – so why do some brands reach out at a snail’s pace?
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September 5, 2014
Topics:
Customer Feedback,
Real-time Customer Feedback
