Posted by Gareth Rees
I’m not a man for self-help books usually, always preferring to steer my own path. But after listening to a review on BBC radio of Dr Steve Peters’ book, The Chimp Paradox, I thought I would give it...
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September 5, 2014
Topics:
Customer Feedback,
Customer Emotion
Posted by Rant & Rave
Your customers are already Ranting & Raving about your brand, the trouble is 96% of the time they don’t share their thoughts with you directly. Instead they turn to their friends and family, review...
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July 30, 2014
Topics:
Customer Feedback,
Proactive Communication
Posted by Mike McMaster
My homework this weekend was to sort out some flights, as my wife and I are heading abroad for a couple of weeks in September, and we like to plan ahead.
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July 21, 2014
Topics:
Customer Feedback,
Word Of Mouth
Posted by Nick Boxhall-Hunt
Recent news from the BBC has demonstrated that the undervalued, but highly vocal demographic of Students are starting to make a noise about the level of service they are getting, or more importantly,...
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June 27, 2014
Topics:
Customer Feedback,
Customer Feedback In Education
Posted by Rant & Rave
This blog will explore how half the FTSE rely on our customer engagement platform to not only improve their customer feedback response rates, but recover unhappy customers and dramatically improve...
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May 21, 2014
Topics:
Customer Feedback,
Customer Experience
