Posted by Rant & Rave
A customer satisfaction survey seemingly pops into our mailbox every time we make a purchase, engage in a call centre interaction or check out of a hotel room.
Read More
December 6, 2017
Topics:
Customer Satisfaction
Posted by Molly Shanahan
Raise your hand if customer satisfaction is a priority for your organisation? Most brands would agree it's crucial to get customer satisfaction right.
Read More
April 3, 2017
Topics:
Customer Satisfaction
Posted by Rant & Rave
HomeServe has long been committed to actively listening and responding to the Voice of its Customer. When customers finish speaking to a HomeServe representative, they’re transferred to a recording...
Read More
January 16, 2017
Topics:
Customer Experience,
Customer Satisfaction
Posted by Emma Rudeck
If you ask most business leaders whether they want satisfied customers, chances are they’re going to say ‘yes’. It’s not really a surprise because we know that happy customers are a part of any...
Read More
June 16, 2016
Topics:
Customer Loyalty,
Customer Satisfaction
Posted by Maria Gray
It’s all very well knowing the numbers when it comes to customer satisfaction, but what’s happening to drive those numbers? Here’s an example.
Read More
November 2, 2015
Topics:
Customer Satisfaction,
Measuring Customer Experience
Posted by Maria Gray
Customers in every industry always have something to say about how their experience was with an organisation, and their explanations of their experience always seem to be quite emotional.
Read More
April 23, 2015
Topics:
Customer Satisfaction,
Customer Satisfaction Survey
