Posted by Rant & Rave
This was the old process for giving employees feedback: meet with them once a month for an appraisal (or, maybe, just once a quarter) and tell them how they’re getting on… and that’s it.
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September 28, 2016
Topics:
Contact Centre,
Employee Engagement
Posted by Rant & Rave
Many advisors working in a Contact Centre will handle upwards of 100 calls a day. They may not remember the individual calls, but for the customers phoning in, the call could be the most important...
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September 20, 2016
Topics:
Contact Centre,
Employee Engagement
Posted by Rant & Rave
Only a decade ago the typical working office looked very different, more often than not it would be four off-white coloured walls and a bunch of desks. But with the rise of Google and a shift in...
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August 18, 2016
Topics:
Employee Engagement,
Agent Engagement,
Frontline Engagement
Posted by James Hargreaves
There is plenty of advice on how you should engage your employees and why it's important, it's essential in making sure a department is effective on a day-to-day basis.
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August 8, 2016
Topics:
Employee Engagement,
Agent Engagement,
Frontline Engagement
Posted by Molly Shanahan
“Culture eats strategy for breakfast,” said the highly-regarded management consultant Peter Drucker.
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July 11, 2016
Topics:
Employee Engagement
Posted by Sam Roberts
Did you see the heartwarming tale of Patrick and Emily that was being shared on LinkedIn earlier this year? If you did, you’ll know why it’s a lovely example of genuine emotional engagement.
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July 8, 2016
Topics:
Employee Engagement,
Customer Emotion
