Posted by Sam Roberts
Research shows that if your employees are disengaged then they’re probably not going to deliver the experience your customers are looking for.
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June 15, 2016
Topics:
Employee Engagement
Posted by Pat McCarry
If you’re not valuing your people and not involving them, then your development, as an organisation, company or team, is reliant upon ideas and full engagement coming from very few places.
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April 7, 2016
Topics:
Employee Engagement
Posted by Pat McCarry
I believe you don't get emotional engagement unless people believe that their ideas are valued and that they're cared about as people.
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April 6, 2016
Topics:
Employee Engagement
Posted by Jerry Angrave
There are employees who get it and are highly motivated; they understand what their roles are and what is expected of them. But at the other end of the spectrum, there are other employees who don't...
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March 29, 2016
Topics:
Employee Engagement
Posted by Emma Rudeck
Your agents are the face and voice of your brand. So, by definition, you’ll want them to put their best foot forward for your brand.
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March 7, 2016
Topics:
Employee Engagement,
Contact Centre Customer Experience
Posted by Emma Rudeck
Did you know that being famous for delivering a great customer experience could help you to recruit great employees? Strong customer advocacy will naturally help you attract new customers as well as...
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December 14, 2015
Topics:
Customer Experience,
Employee Engagement
