Posted by Jason Sharpe
Employee engagement is huge, if you can get your employee engagement right, you will benefit with:
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November 11, 2015
Topics:
Employee Engagement
Posted by Maria Gray
You should all know the importance of capturing the Voice of the Customer in the Contact Centre, (and if not, you need to download our White Paper on how to Capture the Voice of the Customer in the...
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April 14, 2015
Topics:
Contact Centre,
Employee Engagement
Posted by Maria Gray
Employee Engagement in the Contact Centre is a notorious issue, and one that a lot of organisations don’t consider a priority. However, what if I told you it’s actually a lot easier than you think to...
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April 13, 2015
Topics:
Contact Centre,
Employee Engagement
Posted by Yiannis Maos
Making sure you have engaged employees in the Contact Centre is so important when it comes to making sure that you’re offering the best possible Customer Experience.
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April 9, 2015
Topics:
Contact Centre,
Employee Engagement
Posted by Maria Gray
Your Contact Centre is at the frontline of your business. Your agents are your customers’ first point of call if they have an issue, query, or would just rather have a chat with someone than figure...
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March 6, 2015
Topics:
Contact Centre,
Employee Engagement
