Customer Communication in the Contact Centre

Posted by Yiannis Maos

A stat that came from a recent ContactBabel report suggests that up to 37% of outbound activity is all around proactive customer service. This got me thinking, all of this information can be served...
Read More April 8, 2015

Topics: Contact Centre, Customer Communication

Four Golden Rules To Create Customer And Employee Advocates

Posted by Yiannis Maos

Here at Rant & Rave we believe in helping organisations to create customer and employee advocates. We call these Ravers and these are the people who are going to go out and tell the world what a...
Read More April 8, 2015

Topics: Contact Centre, Customer Experience, Customer Advocates

How to change your Contact Centre Customer Experience for the better!

Posted by Andy Scott

Customer Service is and always has been at the heart of most Contact Centres. But with some Contact Centres answering up to 1,000 phone calls a day, some of the more outdated metrics such as mystery...
Read More April 7, 2015

Topics: Contact Centre, Customer Experience

How a Logistics company delivers an exceptional Customer Experience

Posted by Nicola Collister

Here is an example of how enhancing the Customer Experience in the Contact Centre can improve business performance.
Read More March 24, 2015

Topics: Contact Centre, Customer Experience

Improving Contact Centre Customer Experience in a Multi-Channel Retailer

Posted by Nicola Collister

Here is an example of how investing in the Contact Centre Customer Experience can improve business performance.
Read More March 24, 2015

Topics: Contact Centre, Customer Experience

Key Contact Centre Challenges

Posted by Nicola Collister

Contact Centres have a tough job on their hands and a lot of Contact Centre leaders often find themselves with a number of challenges on their plate.
Read More March 24, 2015

Topics: Contact Centre, Contact Centre Struggles

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