Posted by Nicola Collister
The first trend which i think is of real significance is around offering personalised customer interactions. If we think about our Customer Experiences now compared to three years ago, it wasn’t...
Read More
March 24, 2015
Topics:
Contact Centre,
Customer Experience
Posted by James Hargreaves
Moving into a new house is stressful enough, without having to worry about the TV and internet (#firstworldproblems).
Read More
March 18, 2015
Topics:
Contact Centre,
Customer Experience
Posted by Bob Winnington
Have you ever wondered what your Contact Centre might look like in a years' time? How about five years' time? Here we're going to take a look at what you need to start thinking about now, to make...
Read More
March 17, 2015
Topics:
Contact Centre,
Customer Experience,
Future Of Contact Centre
Posted by Bob Winnington
We all know the benefits of providing excellent Customer Service, but what are the key characteristics of high performing service organisations?
Read More
March 17, 2015
Topics:
Contact Centre,
Customer Satisfaction,
Customer Effort
Posted by Andy Scott
No matter how good of a Customer Experience you offer your customers, there are always going to be complaints. But that doesn’t mean those customers will be eternally unsatisfied with your products...
Read More
March 16, 2015
Topics:
Contact Centre,
Customer Experience,
Proactive Communication
Posted by Yiannis Maos
Something struck me the other day… customers are moving faster than brands when it comes to the adoption of new technology. Some people may see this as a problem, but I see it is a huge opportunity.
Read More
March 13, 2015
Topics:
Customer Experience,
Technology
