Posted by Andy Scott
No matter how good of a Customer Experience you offer your customers, there are always going to be complaints. But that doesn’t mean those customers will be eternally unsatisfied with your products...
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March 16, 2015
Topics:
Contact Centre,
Customer Experience,
Proactive Communication
Posted by Yiannis Maos
Something struck me the other day… customers are moving faster than brands when it comes to the adoption of new technology. Some people may see this as a problem, but I see it is a huge opportunity.
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March 13, 2015
Topics:
Customer Experience,
Technology
Posted by Andy Scott
A number of clients I work with in the Contact Centre environment offer customers the chance to share any feedback they may have on their experience with the brand. This is very important in today’s...
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March 2, 2015
Topics:
Contact Centre,
Customer Experience,
Voice Of The Customer
Posted by Richard Knox
I recently found that when I was signing up for my new bundle of TV/fixed line services and sorting out my daughter’s new mobile, there was certainly no shortage of love and support. When I called...
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February 26, 2015
Topics:
Contact Centre,
Customer Experience
Posted by Vikki Royle
Even when all else fails...
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February 19, 2015
Topics:
Contact Centre,
Customer Experience
Posted by Paul Jones
The precious seconds that we get to interact with our customers are some of the most important opportunities we get. In the Contact Centre alone, just one phone call can result in a complaint being...
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February 19, 2015
Topics:
Contact Centre,
Customer Experience
