Posted by Andy Scott
Customer Service is and always has been at the heart of most Contact Centres. But with some Contact Centres answering up to 1,000 phone calls a day, some of the more outdated metrics such as mystery...
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April 7, 2015
Topics:
Contact Centre,
Customer Experience
Posted by Nicola Collister
Here is an example of how enhancing the Customer Experience in the Contact Centre can improve business performance.
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March 24, 2015
Topics:
Contact Centre,
Customer Experience
Posted by Nicola Collister
Here is an example of how investing in the Contact Centre Customer Experience can improve business performance.
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March 24, 2015
Topics:
Contact Centre,
Customer Experience
Posted by Nicola Collister
The first trend which i think is of real significance is around offering personalised customer interactions. If we think about our Customer Experiences now compared to three years ago, it wasn’t...
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March 24, 2015
Topics:
Contact Centre,
Customer Experience
Posted by James Hargreaves
Moving into a new house is stressful enough, without having to worry about the TV and internet (#firstworldproblems).
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March 18, 2015
Topics:
Contact Centre,
Customer Experience
Posted by Bob Winnington
Have you ever wondered what your Contact Centre might look like in a years' time? How about five years' time? Here we're going to take a look at what you need to start thinking about now, to make...
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March 17, 2015
Topics:
Contact Centre,
Customer Experience,
Future Of Contact Centre
