Posted by Emma Rudeck
If you agree delivering superior customer experience is vital to your business, you’ve no doubt realised that things in this space are really starting to change. Paying lip service to customer...
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May 21, 2015
Topics:
Customer Experience
Posted by Maria Gray
The phrase Life Hacks is everywhere nowadays, isn't it? Give it a quick search on Google and you'll find entire sites dedicated to tips and tricks that will just 'change your life'.
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May 20, 2015
Topics:
Customer Experience
Posted by Maria Gray
As things in the Customer Experience space change more and more rapidly, the idea of implementing a Customer Experience board is becoming more popular amongst organisations.
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May 11, 2015
Topics:
Customer Experience,
Customer Experience Board
Posted by John Baird
Tales of hour-long delays in getting through to the right department and telephone menu options as long as your arm, have made Live Chat a popular alternative method of customer contact for new and...
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April 9, 2015
Topics:
Customer Experience,
Live Chat
Posted by Yiannis Maos
Over the last couple of years, there’s been a massive shift when it comes to performance measures in the Contact Centre.
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April 9, 2015
Topics:
Contact Centre,
Customer Experience
Posted by Yiannis Maos
Here at Rant & Rave we believe in helping organisations to create customer and employee advocates. We call these Ravers and these are the people who are going to go out and tell the world what a...
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April 8, 2015
Topics:
Contact Centre,
Customer Experience,
Customer Advocates
