Ask for feedback through the channel that’s most convenient for the customer

Posted by Maria Gray

Your customers’ time is valuable. They want to tell you, in their words, with the least amount of effort how they feel about their experience - actually in the moment. So help them to give their...
Read More July 15, 2015

Topics: Customer Experience, Measuring Customer Experience

Throw your survey in the bin but still get the same insight

Posted by Maria Gray

There's an interesting conundrum happening in the CX space. We're moving away from surveys, because nobody's filling them in anymore. Customers don’t have the time or the inclination to answer 40...
Read More July 14, 2015

Topics: Customer Experience, Measuring Customer Experience

The CX Rebels Guide to Measuring Customer Experience

Posted by Maria Gray

You know what your customers have to say is important. They're the people who are living and breathing your brand's products and services every day. So how can you effectively enhance their customer...
Read More July 10, 2015

Topics: Customer Experience, Measuring Customer Experience

Use the right metrics at the right time along the customer journey

Posted by Maria Gray

When it comes to measuring Customer Experience, you’ll find a lot of companies use one metric throughout the whole customer journey. This could be NPS, C-Sat or another CX metric.
Read More July 6, 2015

Topics: Customer Experience, Measuring Customer Experience

How to Think like a CEO But Act like a Customer

Posted by Emma Rudeck

If you want to be relevant and ensure your business model can adapt to market needs, the single most important source of information is your customers.
Read More May 28, 2015

Topics: Customer Experience

5 Brands That Are Pushing the Boundaries of Customer Experience

Posted by Rant & Rave

It’s not always easy to take a stand and commit to doing something differently. Sometimes, though, you have to be brave.
Read More May 28, 2015

Topics: Customer Experience

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