Posted by Maria Gray
Your customers’ time is valuable. They want to tell you, in their words, with the least amount of effort how they feel about their experience - actually in the moment. So help them to give their...
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July 15, 2015
Topics:
Customer Experience,
Measuring Customer Experience
Posted by Maria Gray
There's an interesting conundrum happening in the CX space. We're moving away from surveys, because nobody's filling them in anymore. Customers don’t have the time or the inclination to answer 40...
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July 14, 2015
Topics:
Customer Experience,
Measuring Customer Experience
Posted by Maria Gray
You know what your customers have to say is important. They're the people who are living and breathing your brand's products and services every day. So how can you effectively enhance their customer...
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July 10, 2015
Topics:
Customer Experience,
Measuring Customer Experience
Posted by Maria Gray
When it comes to measuring Customer Experience, you’ll find a lot of companies use one metric throughout the whole customer journey. This could be NPS, C-Sat or another CX metric.
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July 6, 2015
Topics:
Customer Experience,
Measuring Customer Experience
Posted by Emma Rudeck
If you want to be relevant and ensure your business model can adapt to market needs, the single most important source of information is your customers.
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May 28, 2015
Topics:
Customer Experience
Posted by Rant & Rave
It’s not always easy to take a stand and commit to doing something differently. Sometimes, though, you have to be brave.
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May 28, 2015
Topics:
Customer Experience
