Posted by Yiannis Maos
We’re big fans of storytelling – it’s one of the best ways to get to the true heart of the matter.
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July 6, 2016
Topics:
Contact Centre Customer Experience
Posted by Emma Rudeck
In our second blog post on cognitive bias, we’re going to look at 3 more traits that will help you shape your customer service experience and prevent knee-jerk changes to the business based on single...
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June 29, 2016
Topics:
Customer Experience
Posted by Kirsti Anderson
As important as statistics and metrics are, numbers rarely tell the whole story. Customers make decisions based on a wide range of factors – many of which are seemingly intangible.
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June 28, 2016
Topics:
Customer Experience
Posted by Emma Rudeck
If you ask most business leaders whether they want satisfied customers, chances are they’re going to say ‘yes’. It’s not really a surprise because we know that happy customers are a part of any...
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June 16, 2016
Topics:
Customer Loyalty,
Customer Satisfaction
Posted by Sam Roberts
Research shows that if your employees are disengaged then they’re probably not going to deliver the experience your customers are looking for.
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June 15, 2016
Topics:
Employee Engagement
