Posted by Emma Rudeck
Imagine you had the chance to speak to your hero? Just you and them, with all the time in the world. Chances are you’d want to ask them a question or two ... or seven.
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March 16, 2016
Topics:
Customer Feedback
Posted by Emma Rudeck
Your agents are the face and voice of your brand. So, by definition, you’ll want them to put their best foot forward for your brand.
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March 7, 2016
Topics:
Employee Engagement,
Contact Centre Customer Experience
Posted by Maria Gray
If you look at the mission statements and about us pages of most company websites, they’re all almost certainly going to include something about ‘great customer service’, ‘exceeding expectations’ or...
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February 29, 2016
Topics:
Customer Experience
Posted by Maria Gray
Trying to think of the next big thing that can transform your customer experience isn't always easy, but it’s this type of innovative thinking that can really make a difference.
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February 10, 2016
Topics:
Customer Experience,
Innovation
