Posted by Maria Gray
When it comes to measuring Customer Experience, you’ll find a lot of companies use one metric throughout the whole customer journey. This could be NPS, C-Sat or another CX metric.
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July 6, 2015
Topics:
Customer Experience,
Measuring Customer Experience
Posted by Maria Gray
These days, customers have more choice than ever before. You only have to look around to see a lot of industries dramatically changing in favour of the customer.
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May 29, 2015
Topics:
Customer Experience Board
Posted by Emma Rudeck
If you want to be relevant and ensure your business model can adapt to market needs, the single most important source of information is your customers.
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May 28, 2015
Topics:
Customer Experience
Posted by Rant & Rave
It’s not always easy to take a stand and commit to doing something differently. Sometimes, though, you have to be brave.
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May 28, 2015
Topics:
Customer Experience
Posted by Maria Gray
Some organisations are still at the starting line. They know that customer experience is important, but they don’t actually know where to begin. Others are further along the path and are now looking...
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May 25, 2015
Topics:
Customer Experience Board
Posted by Emma Rudeck
If you agree delivering superior customer experience is vital to your business, you’ve no doubt realised that things in this space are really starting to change. Paying lip service to customer...
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May 21, 2015
Topics:
Customer Experience
