Posted by Jen Morris
In the words of Benjamin Franklin, “Tell me and I forget. Teach me and I remember. Involve me and I learn.” This could not be truer when it comes to building a CX strategy.
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November 9, 2015
Topics:
Customer Engagement
Posted by Molly Shanahan
Over the past 10 or so years, some brands have absolutely excelled in the world of advertising. But as we all know, it's not just about your ad being seen by potential customers, it's about getting...
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August 3, 2015
Topics:
Customer Engagement,
Innovation
Posted by Kirsti
Banks...it’s hardly a word that fills you with excitement, is it?
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December 5, 2014
Topics:
Customer Engagement,
Customer Engagement Raveolution
Posted by Kirsti
With inspirational speakers, stunning views of London, a pub quiz and British themed cocktails, it’s safe to say that Customer Engagement Raveolution truly was an event with a difference. But what...
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November 26, 2014
Topics:
Customer Engagement,
Customer Engagement Raveolution
Posted by Mike McMaster
Or 80% of calls answered in less than 5 minutes? Nothing in life is certain except death and taxes. And the latter can drive you to yearn for the sweet release that only the former can bring.
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November 11, 2014
Topics:
Blog,
Customer Engagement,
Customer Emotion,
Customer Effort
Posted by Molly
If you could have one superpower what would it be? How about the ability to see into the future? Okay so superpowers don’t exist, but in a world where technology is increasingly making the impossible...
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August 5, 2014
Topics:
Customer Engagement
